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Patient & Family Services

Hospice Austin’s mission is to ease the physical, emotional and spiritual pain of any person in our community facing the final months of a serious illness. That means no matter what your diagnosis – heart or lung disease, Alzheimer’s, cancer or any other illness with a life expectancy of six months or less – you won’t have to face it alone.

You will be cared for by a team of professionals who will work with you and your family to make decisions about your care. Your care team will be built around you; which members of the team visit and how often will be determined by you and your unique needs.

Your care team includes:

You

You are the leader of the team.

Your Personal Physician

You may keep your own doctor who will work with your care team to develop your individual plan of care. If you prefer, you may choose one of our full-time board-certified physicians to direct your care.

Your Hospice Austin Physician

Your Hospice Austin doctor will consult with your own personal physician and work closely with you and your team.

Because you would see a specialist for any specific care, Hospice Austin has established a practice of physicians who specialize in caring for patients with a serious illness (what is known in the medical field as palliative care). Hospice Austin has more full-time hospice physicians than any other hospice in Central Texas. Our board-certified physicians are experts in pain and symptom control, and they make house calls.

Your Nurse

Your nurse will make regular visits and will work closely with your physician to keep you comfortable. The nurse will teach you and your family members about medications and treatments. If you or your loved ones ever have any questions or problems, nurses are available for urgent visits and/or telephone consultations 24 hours a day, 7 days a week.

Your Certified Nurse Aide

Hospice Austin’s certified nurse aides help you maintain independence and dignity by assisting you with the tasks of daily living – bathing, dressing, changing bed linens and other personal care tasks as needed. CNAs are also available for light household duties to make your life easier, such as meal preparation and light housekeeping services.

Your Social Worker

Your social worker can help you and your family deal with the emotional effects of an illness in your lives. They can help you with discussing difficult topics, life review, bridging family gaps to bring loved ones together, matching your needs with community resources and providing ongoing emotional support.

Your Chaplain

Your chaplain supports your personal spiritual beliefs and practices and can help you and your loved ones come to terms with feelings of loneliness, doubt, fear or anxiety.

Your chaplain also can offer prayers, rituals, assistance with planning memorial services and help in healing relationships. Hospice Austin chaplains are well connected within the religious community and can either work with your own clergy or congregation, or can request the assistance of priests, pastors, rabbis, mullahs, shamans or other secular professionals to meet your needs.

Your Volunteer

There is no better example of neighbors helping neighbors than Hospice Austin volunteers. They, too, feel a calling to share the comfort and support that many of them experienced themselves through our services.

Your volunteer provides companionship, practical assistance (like running errands) and emotional support. You’ll have a regular volunteer and others available at your request who can help with services, such as massage, hairstyling and acupuncture. We even have Pet Peace of Mind volunteers who can bring pet food and play with your pets as part of our Pet Peace of Mind program.

Volunteers receive extensive training in our compassionate philosophy, in working as a hospice team member and in understanding our patients and their families. They are a valuable member of your team.

Your Pharmacist

Your pharmacist works closely with your physician and nurse to keep you comfortable. Medications are delivered directly to your door and all medications related to your hospice diagnosis are provided at no charge to you.

Your Equipment Specialists

Medical equipment will be delivered when and where you need it and will be set up by our own experts who also will show you how to use the equipment safely.

Questions? Email us here or call (512) 342-4700 or (800) 445-3261