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What Others Say About Us

5/2018: “My father has been on hospice care since back in January, with Paula as his main nurse. THANK YOU for the incredible job that Paula has done. My father is having one good day after another after another after another. It’s amazing!

I’ve been here two months, and this weekend I’ve decided I can allow myself a chance to go home (to North Carolina), although I will be ready to come back as soon as Paula tells me that I need to do that. My dad feels really comfortable with Paula, and I know they will be able to talk about any worries or concerns as they come up. Paula’s careful attention to each of my dad’s major problems has been very effective, and everything has worked out really well, so he and I are both feeling confident about me going home for a break, knowing that he has really good hospice services in place and good 24-hour homecare also.

When Paula called me to come back in January, she and I were both thinking that it would just be a matter of weeks, but here we are, two months later, and my dad is feeling better than he has felt since back in the fall. So, before I leave on Saturday, I wanted to make sure to send a quick note to say thank you for the great job that Hospice Austin has done. My dad and I are both very grateful!”

4/2018: “My mother passed away at your facility Sept. 13th, 2017. The round-the-clock care that she received from the kind, compassionate nurses was more than I could ever ask for. My mom was a kind, gentle, very sweet woman and you helped provide her with a place of comfort to pass on.

Thank you for allowing me to stay with her every night, and for answering all of my repetitive questions. Thank you for providing good food, music, and a generally peaceful and safe environment. Thank you for the after-care and the counseling, it helped bring me peace.

You make a difference every day that you go to work. You have inspired me. This world needs more people like you.”

3/2018: “I can’t thank [Hospice Austin] enough for the outstanding care they give!! I’ve never been so overwhelmed, lost and scared, they held me up and held me in their arms in my most desperate moments. When we arrived, they opened their hearts to our entire family & welcomed us with a comfortable place for our loved one to pass in peace surrounded by his entire loving family. THANK YOU ALL for every moment and I couldn’t think of a better place to be in such a time of GREAT NEED!”

2/2018: “Hospice Austin- there are not enough thank you’s in the world to tell you about our journey with our Mom. Kathleen Floyd, our nurse, is incredible! Her compassion, care and love for our Mom was amazing. Without her, our family would not have been able to give our mom the passing she wanted. We shall always be grateful for her care for our mom and for us. Whatever we needed — equipment, information, resources, reassurance — was provided quickly. Our mom spent her last days at Christopher House, and it really was a beautiful, peaceful experience for her, and us the family. We are so grateful there are people in the world that can provide services such as Hospice Austin for the dying and the family. Thank you so very much.”

1/2018: “Amazing and very special team of nurses that helped my dad live a pain-free life. They traveled to his hospital every day (even during Hurricane Harvey) and made sure that the staff at his hospital had the pain medications precise and his quality of life and comfort were the priority. Thank you for being a blessing in my life. Not only was my dad taken care, they sat with me and helped answer questions about my dad. Even though my dad couldnt talk, he loved every nurse that came to see him. They spoke to him peacefully and I know he heard them. Special and gifted staff!!”

12/2017: “You guys really know what you’re doing. My wife is doing so much better, it was a blessing she was discharged from the hospital and came to Christopher House. I am really thankful for everything everyone has done and for every day I have with her.”

11/2017: “I want to thank Hospice Austin and their team for the caring of my mom. I knew from the beginning they were the right choice from day one. The love and support my family received was just outstanding. A special kind note for my mom’s nurse, Shelly and her team. Shelly was my guardian angel though all of this and I’m forever grateful beyond words.”

10/2017: “On February 26th you transported my wife from Scott & White Hospital in Round Rock to our home where she died.

Years ago, when we were talking about such matters, I promised her that when she died, I would be sitting at her side, holding her hand. Thanks to Hospice Austin, I was able to keep that promise.

We had one last night alone, together. She passed away about fifteen minutes in the morning before any of the other family got here. That memory will be important to me for the rest of my life and I thank you for it.”

9/2027: “Thank you all so much for your thoughtful words and card in regards to my grandmother passing. She meant the world to me, I’m so glad she is not suffering any longer. We are having her “celebration of life” tomorrow. We are looking forward to a happy day. I appreciate all of you and your kindness as I have joined the Hospice Austin family.”

8/2017:  “My sweet aunt passed away this past Sunday after a 7-month stint in the care of Hospice Austin.  During that time, I got to interact with some awesome hospice staff: nurses Sheri Holmes and Patty Almond, social worker Grace, and Melissa the chaplain.  My aunt got such wonderful care and so did her children and her husband. It was not an especially easy road, but it was made so much better by Hospice Austin.  I’m sure the immediate family will express their gratitude, but I wanted to let you know how much respect, kindness and patience the Hospice Austin staff exhibited.”

7/2017: “Hospice Austin answered our prayers for end of life care for our mother.  We were a bit set in our ways since we had cared for her for years, but found our team of caregivers extremely accommodating. They provided everything we could possibly need, and answered every call and question thoughtfully and promptly. The most surprising gift was the level of compassionate care we all received during this most stressful difficult time.  The end of mother’s life was a peaceful, painless, drift away in her own home, surrounded by family prepared for all that follows. We can never thank Hospice Austin enough.”

6/2017: “Dear Hospice Austin Team – It’s hard to believe it’s been almost two months since my mom died. Time hasn’t been functioning properly since her passing. Remembering the past 6 months and all its changes and challenges brings to mind the amazing care your entire team provided her – and our entire family – before + after her death.

Sarah, I’ve never come closer to understanding the term “angel of mercy” until meeting you and watching you in action. We couldn’t have so calmly navigated the craziness of these seeming 1,000 stages of death without your benevolence and grace. Thank you for sharing your love, all your knowledge, experience and humor with us. It meant so much to me and my sisters that you found time to attend the memorial. We will never forget you.

Candy, we always looked forward to your visits, none of us more so than Mom. Thank you for the loving care you took every time you cleaned, clothed, comforted her, and refreshed her bed and her spirits. “It’s a Candy Day!” she’d say on the mornings you were coming. We all were – and are – so grateful for sharing your loving spirit with us.

To Beck, who stepped in when Sarah was away, and Cathy, who was such a great comfort to us the night Mom died – as well as the rest of your STELLAR team – we wish all the best, grateful that all of you are doing the hard and amazing work you do – work that’s too often underappreciated, I think. My family and I stand eternally grateful for making Mom’s passing joyous, painless, and trauma-free as possible. On behalf of all of us, I send our love.”

5/2017:  “You came into our lives, and with your expertise and wisdom and steadfast kindness, you helped me provide [a gentle and loving] environment for [my husband]. You treated him with deep tenderness and respect for his privacy and dignity. You helped me stay clear so that I could care for him. You and the rest of your wonderful staff took my frantic calls day and night and never once made me feel foolish or demanding for reaching out for help or for making silly, sleep-deprived mistakes (like accidentally giving him a sauna by being a little over-enthusiastic with the humidifier!)

I want you to know that your care for [my husband] and for me during the last weeks of his life has changed me. It has rearranged my cells and opened my heart. I kept feeling that I was being split in two by the pain of watching my big, beloved man become so heartbreakingly tiny and vulnerable and fragile. You all created a big, open and loving space for me to be split wide open without falling to pieces. What a beautiful gift!

I know that, in any job, there are daily frustrations and exhaustions that can sometimes make it hard to see the larger goodness of what we do. I hope that my letter will remind you today (if you’re needing this reminder) that you’re all doing sacred, healing, life-expanding work. I will never forget your kindnesses. They are alive inside my broken heart, and they will live on as a treasured part of the beautiful story of my life with an extraordinarily goodhearted and funny man.”

4/2017: “All of the nurses, aids, volunteers at Hospice Austin’s Christopher House are simply amazing. I have such love and respect for everyone there. They all cared for my grandmother and helped me through. Sending my ❤!”

3/2017:  “Dear Hospice People, I could never have survived without you. You made it do-able for me when I felt entirely incapable. You gave me strength and skills. You held me up with your loving care. And you were my partner in giving the nicest, kindest, sweetest, bravest man the care he needed and deserved. Together we were partners in seeing him through. We were worthy of this fine man in his weeks of direst need. Thank you with all my heart.”

2/2017: “Sara Templeton was my mom’s main nurse during her time in hospice, from Sept. through Dec. 2016. From the very first day to the very last, Sara was compassionate, knowledgeable, attentive, and genuine. She brought humor and life-giving energy to what was often a stressful situation, and she was a very calming presence to my mom. Throughout the whole ordeal, she gave us options and ideas about medicine, but never made us feel like we had to do anything Momma didn’t want to do. In short, she was a Godsend to my mother, to me, and to our whole family. I can’t imagine going through Momma’s last days without Sara, and I thank God I don’t have to. She was a light in our darkness and I can’t thank her enough. We are also grateful for Candy, who came twice a week to bathe and care for my mom, and for Bec and Kathy, two other amazing nurses who helped us during the last days. You have an incredible crew working there at Hospice Austin and we were so blessed by them.

I have already recommended Hospice Austin to two friends whose parents are likely to need services soon, and I will continue to do so whenever the need arises. Thank you so much for the important work you all do and for the gift you are to the Austin community.”

1/2017:  “My husband was on Hospice Austin’s care and everyone — Dr. Frellsen, his nurses Debbie Cooper and June Fitzpatrick, social worker Jessica Sather, chaplain Peggy Stoll, volunteer massage therapist Pete Deckinga and certified nurse aide Mudita Tuell — were incredible. They knew what we needed before we did. Each of them brought a different skill set to minister to my husband, me and our teenage daughter but the quality they all shared was compassion. We had a very different experience recently with my mother-in-law, who lives outside the area and was cared for by another hospice. Her certified nurse aide came a few hours before my mother-in-law died. My mother-in-law was in a very light coma and the CNA was so different with her than Mudita had been with my husband.  This CNA was very quick and business-like and had my MIL bathed and her sheets changed in under 15 minutes. She yanked her around, hauled her from one side onto the other, wasn’t careful to keep her covered and warm as she was bathing her, and didn’t warn her before performing an action. My poor mother-in-law’s eyes kept flying open in alarm. It was not restful or soothing at all, and caused her needless agitation just a couple of hours before she died. It made me appreciate my Hospice Austin team down to my bones! I’m so grateful that my precious husband was under their gentle, loving care. What a gift they are to their patients and families.”

Reviews prior to 2017:

“Absolutely amazing, healing environment. Whether you get better (or not), Hospice Austin’s Christopher House is incredible. The second I allowed myself to be cared for and relinquished control, the minute I felt at ease. Their staff and volunteers are truly amazing, caring for each patient and family member as if they were their own! The facility is zen-like, each suite large and accommodating for up to 2 overnight guests (& family dog with up-to-date shots). They let you hang pictures and allow visitors anytime. The food is very good and served three times a day. There are all types of superb volunteers: massage therapists, acupuncturists, singers, jack-of-all trade volunteers, piano players, and dogs to pet! Whole Foods delivers flowers here for free also, very kind….I love this place!”

“Words cannot express how very grateful we were to have had the services of Hospice Austin take care of our dear mother over the past few months. When we started on this journey, we were more than somewhat overwhelmed with not really knowing what we were about to embark on. All of you made this so much easier with your true compassion for the patient and family members. It was because of you that we were able to take care of Mother here, in the comfort of our home and the reason, I believe, that she was able to live beyond those first few weeks. You treated our mother with such respect and care, and for that we are so deeply appreciative. Thank you for all that you did to make the end of life journey as comfortable for us as you did for our mother.”

“Dear Wonderful People,
I can’t begin to thank you enough for all that you did for my husband and myself. I would have been so lost without your help and guidance. We live so far from town but you more than met our needs. You came when we called and gave us everything he needed.”

“No amount of money could ever represent the appreciation and love each of my husband’s team, along with the rest of your staff, meant during his final six weeks. It’s been one and a half years since he died, but still each of you remains in our hearts and will always. Your care for all of us helped us spend those final days with my husband in our home where he wanted to be. Thank you so much.”

“Your help and support over the many months that Mom battled cancer will not be forgotten and we know her days were significantly extended by the excellent treatment and attention she received while in your expert care.”

“I wanted to let you all know how much my family appreciates the care you give my mother and me. Everyone has been so nice and supportive – I’m really at a loss for words. But, words fail me now anyway, how can I express how big you’ve made my heart?”

“We were only fortunate enough to have the amazing help of Hospice Austin for a few days, but what a critical part you all played in helping our mom experience the kind of death she’d always hoped to have – a “good death.” Your kindness and caring meant everything to us, and we can’t imagine how her home-going would have gone without your expert work.”

“Wonderful organization. They were integral in our family healing. The people we met during Families-in-Grief have become friends for life…..Thank you.”

“Words cannot express what y’all mean to me while I was on hospice all last year. Keep doing what y’all do – there are so many Stage 4 cancer folk/terminal folk depending on y’all. Thanks for rising to the occasion and coming to my house and my rescue. I’m still living thanks to God and stronger than ever.”

“How you do this work, day in and day out, is utterly beyond me. It’s the hardest job in the world, and yet everyone on your team whom we interacted with thanked US for the privilege of being part of our family’s journey to the end. Awe-inspiring. Best decision we ever made, trusting you to accompany us down this path. Thank you.”

“Hospice made my dad’s final journey pleasant, his last evening before he left was the most peaceful he had in six weeks. Thanks to all who give care at a hospice.”

“If ever I felt the presence of angels, it is here at Hospice Austin’s Christopher House. With all the pain, sorrow and physical death, being displaced from my home, I see LOVE. I see it dwell richly in the doctors, nurses, nursing assistants, social workers, chaplains and priests, those that prepare our food and the COUNTLESS volunteers. Volunteers who have voices of angels, hearts of gold and a special love to help those unfortunate enough to need their help. Everyone takes care of my brother and his end-of-life needs, respectfully, lovingly and no concern is too big or small. They also take care of me and my other brother who are here to support him and each other. They support and encourage us. They give us emotional and spiritual care. Whole Foods of Austin donates fresh beautiful flowers to all the patients and common areas. Each room is like a suite where we can feel at home as we are away from our own homes. We can stay here with our brother 24/7, at no charge to us. Every life here is special. This does not feel like a place of death, but of celebration and love of life. Everyone involved here has a reason to be proud of the work they are doing and of how they serve every patient and family. Thank you, Hospice Austin’s Christopher House. “

“I can’t thank the doctors, nurses and caring staff enough for everything they did for my sister. I had never been to a hospice house, nor did I truly understand the severity of what I would be stepping into. Not only did the staff speak to our family on a level we could understand, they were silently present with hugs, when our tears fell.”

“There are angels among us; they are hospice workers and volunteers.”

“Serenity in the midst of sadness…My mother was at Hospice Austin’s Christopher House around this time last year. The staff took such good care of her…and us. They were friendly, patient, extremely helpful and professional. Fresh flowers everywhere. Mom loved flowers. Beyond the windows in my mother’s room, there was a painted mural on a brick wall. She thought that was a clever idea. There was a quaint quiet place, maybe a chapel, where I would go to pray, meditate, reflect. Yoga was offered to family members. I could go on. Bottom line, the Christopher House exceeded my expectations of what a hospice facility provides.”

“The quality of care and concern we received from Hospice Austin was more than excellent.  They took care of needs we did not even know we had.  I plan to be an avid supporter as long as I can.”

“Every caregiver and patient needs access to hospice.  Makes all the difference in the world to know you have someone to call 24/7.”

“Christopher House was the best experience under the circumstances.  They treated our Mother and family with compassion and respect.  They provided the right balance of interest and support while giving us the privacy that we needed.  It felt like home, as much as possible, and we are so grateful to have been able to receive care at Christopher House for our Mother.”

“Your organization represents the very best of human society.”

“Your care for all of us helped us spend those final days in our home, where he wanted to be.  Thank you so much.”

“You made it possible for us to be together when we needed it most.”

“Your teams made my husband as comfortable as possible and my life bearable as I watched him fade.  Everyone I met from Hospice Austin was full of love, kindness, and compassion.  I saw it clearly as a mission.”

“I wish I would have contacted Hospice Austin the moment our doctor said to, but I waited two weeks out of fear. Most amazing and compassionate group of people I’ve ever known. They are angels.”

“Every single person who assisted us was extremely caring, compassionate, and supportive. My partner felt so much more at ease once Hospice Austin became involved. Your organization and everyone who works there provided the most thoughtful service. You are all angels. You helped make this experience bearable – before, during, and after death. Now that my partner is gone, I am finding I need more support and have registered for counseling. I am so happy you are still there for me. The guidance, comfort, and support your organization provided is priceless! Thank you for being there  for us during the most horrible time of our lives.”

“I am grateful to Hospice Austin. Making the decision to use your services was difficult, but once mom arrived I knew she was in safe and loving hands. Whenever I doubted my decision, the team was there to ease my mind and reassure me that what we were thinking and feeling as a family was normal. We were empowered, validated, encouraged, cared for and loved, just as Mom was. I felt safe at Hospice Austin’s Christopher House because Mom was safe. I’ve been in health care 33 years; what I experienced over 14 days at Hospice Austin’s Christopher House far exceeded my expectations. All staff – from housekeeping to medical to administrative – have left a beautiful footprint in my heart. “Thank you” isn’t enough.  If I win the lotto, you’re getting another wing and a hotel next door!”

“My father and my family were treated with respect, caring, and kindness. You all were a huge comfort.”

“Hospice Austin saved me, took charge of my situation, and allowed my mother to pass away in peace. Thank you.”

“This was my first experience with Hospice Austin and I had no idea of the many services you provide for the patient and family. Without Hospice Austin, my husband would not have been able to spend his final days at home with his family.  I have never witnessed such compassion.”

“The result of your great support was that my wife was able to spend her last days as she wanted, sharing her love with her dogs, horses, friends and family. Thank you.”

“I never felt I was alone since I knew you were only a phone call away.”

“It was the perfect conclusion to my mother’s time on earth. She was given exactly the tools she needed and afforded the greatest dignity.”

“We could not have asked for better care by loving individuals that came to our aid at the most difficult time in our lives. My family thanks everyone at Hospice Austin that makes this system work so well.”

“…her words of encouragement gave me the strength to continue caring for my father at home as he wished.”

“The compassion and care he received both at Hospice Austin’s Christopher House and at home made this stressful time more bearable.”

“Because of Hospice Austin, we received the gift of more time with our mother, and we will always be grateful.”

“Our family found the assistance provided by Hospice Austin far more generous in both time and skill than we had expected. We are grateful for the expertise and support.”

“My burden was made lighter. Wish we had done it sooner.”

“I could not have gone through this without Hospice Austin helping me. They are wonderful. They prepared me step by step so I would know what to expect when the time care. Even after Mama’s death they have been there for me.”

“Hospice Austin’s Christopher House is a blessed place. It is full of dignity, courage and peace. I speak for my whole family when I say we’ll be forever grateful for spending my mom’s last days with you.”

“The team was simply awesome. They were kind and courteous. No one was pushy or rude. Everything we needed was provided in a quick manner despite the fact that we live in a rural part of Williamson County. Thanks so much.”

“The Hospice Austin team became part of my family. Emotionally supportive, medically knowledgeable and with a great ability to see humor and laugh with myself and my husband. They all helped me deal with a very sad time.”

“The care my father received while on your service was brief but exemplary. The services we received as a family were outstanding……Although it is never easy losing a loved one, I will be eternally grateful for the wonderful services and support you provided for my father.”

“…most of all let me thank you for helping me help my dad leave this world with respect, dignity, and most of all with loving peace. Words cannot express our heartfelt gratitude for each and everyone one of you.”

“I think it is a relief to know that there is support when there is a terminally ill person we are caring for at home.”

“The entire staff was understanding, very competent and compassionate of our situation. Not only were his needs handled in a professional and caring way, I was treated in the same manner.”

“My family and I are satisfied that the care we received could not have been any better.”

“My heart has grown larger. It can hold both the greatest grief and the greatest gratitude.”

“I truly did not think I could ever receive any meaningful comfort at the loss of a woman I have loved since she was fourteen years old. You’ve done it. Thank you from the bottom of my heart.”